Our hot water gradually started failing again after about 6 weeks of pure bliss. The symptoms were the same fluctuating water temperatures that we had before. Just less extreme in both the duration of the cold swings and the intensity.
This time, I couldn’t diagnose the issue from the self-tests. So, we put up with it and put up with it until no more could be taken.
I rang up Gledhill and started up a tirade, basically explaining that they needed to start getting together a strategy for post-sales (especially post-guarantee) support. I suggested a register of Gledhill experienced plumbers, or a web based bulletin board. I got nowhere, except a phone number of a guy in Southend who may be able to help.
Someone in the office who overheard my call suggested that I phone “PG Bones Ltd” in Braintree as they were the firm doing Boilermate installations for Wimpy Homes where he lived.
So, we gave them a call, and in no time we had a guy out who sorted the problem out within half an hour. Brilliant.
The problem was that the other sensor (the DHW sensor) had also failed, so we must have had a couple from a faulty batch.
A few weeks on and everything is still fantastic, shower nirvana, lovely.
tags: boilermate home repairs |